Creating A Winning Culture: Part I

So, what is a 'Winning Culture' and what do we mean by it? And why is Creating A Winning Culture important or necessary? Culture is all about the unerring heartbeat of your business, which when running nice and smoothly needs little attention, except nutrition and TLC.

Creating A Winning Culture is all about his little story...

"In 1997, just before Christmas, my wife was taken quite ill, very suddenly. In fact her condition deteriorated so quickly that she had to have a very serious operation within a couple of weeks. I managed a big retail business and it was our peak time. My small team of fabulous managers approached me and told me not to come in, to leave the business to them. I thanked them for this and said, if it was OK with them, I'd come in when I wanted to, as I didn't feel that moping around the house, between hospital visits, was going to do me any good. So I came in late after visiting, took two hours for lunch and left at 5. The business had their best ever Christmas; I felt part of the team; my managers did a fabulous job, all going onto bigger and better roles. My wife got better - thank you for asking!"

Anatomy of AlphaMeasure

Demographic Questions  Core Satisfaction Competencies  Custom Questions  Base Satisfaction Questions  Advanced Reporting  3 Package Levels  Invite Broadcasting System

This article was written by Martin Haworth.

Martin Haworth is the founder of Coaching Businesses to Success and has over 20 years experience of managing businesses large and small.

That's a Winning Culture.

Creating A Winning Culture requires more than quick-fix actions, because it is a way of being. It is how things are. It is a whole host of words. Like:- trust, relationship, love, honesty, truth, values, team, people, contribution, caring, support, friendship, encouragement, well-being, understanding, listening, appreciation, development, taking the time, honouring...and more. When you're about Creating A Winning Culture it comes, or it doesn't. Working on it is slow and consistent and very, very rewarding.

"It's the intangibles that are the hardest things for a competitor to imitate. You can get an airplane. You can get ticket-counter space; you can get baggage conveyors. But it is our esprit de corps - the culture - the spirit - that is truly our most valuable competitive asset."
- Herb Kelleher, Founder, South West Airlines

"Everyone needs to know and feel he is needed. Everyone wants to be treated as an individual."
- Jan Carlzon, President, Scandinavian Airline System

In their seminal work, "First Break All the Rules", Marcus Buckingham and Curt Coffman, quote the following, "...the top 25% of stores on the survey, ended the year almost 14% over their profit budget. Those stores in the bottom group missed theirs by a full 30%". This refers to a piece of work called Q12, which are simple questions, created to test the culture within organisations. Click here for more about this. You could do a lot worse than following this to start with.

Proceed to Creating A Winning Culture: Part II >>

This article was reprinted with the permission of www.coaching-businesses-to-success.com.