Culture and Climate

The Culture and Climate competency investigates how your employees feel about the culture and climate of your organization. AlphaMeasure defines climate as the effect an organization has on the employees, while culture refers more to the acceptable behaviors, attitudes, and habits of the organization as a whole. The questions included in this organizational topic are written to measure employee values, attitudes, and morale throughout your organization. Knowing and understanding workplace culture and climate lead to a better understanding of what factors are influencing employees. In relation, the level of service your customers receive is almost always influenced by the culture and climate of your organization. This competency can be especially insightful if your organization is experiencing customer service–related issues or problems working together internally.